Atblog920

Sky Accessibility

We're committed to ensuring that all our products and services are fully inclusive and easy for everyone to use. So, if you or someone you know has a disability, or might just benefit from some additional support or custom features, take a look at what we have to offer.

Watch SKY online with SKY GO. Live sports, news, box sets, catch up movies, shows and entertainment. For SKY TV customers, anywhere in New Zealand. Here's a collection of some of our video advertising for our Sky Go and Sky Go Extra products. Sky Go lets you watch TV from Sky with the widest range of cha. Norwich City Football Club - get the latest news, fixtures, results, match reports, videos, photos, squad and player stats on Sky Sports Football.

Wild Animal Babies

Find out more

Register for our services

We want you to get the most from Sky so we offer a number of services for our customers with accessibility requirements, like alternative billing formats including braille, large print and audio CD. We have other ways of contacting us too, like British Sign Language via an interpreter or Text Phone. And we’re trained to support Power of Attorney accounts. We also offer a messaging service. Please let us know if you need any extra assistance or would like to register your account with us.

Get in touch

Collaborations

We work with people and organisations who keep us learning and improving. For example, the Royal National Institute for the Blind share their expertise on our Sky box display, our apps and websites. Action on Hearing Loss supported us when we launched subtitles on demand, helping us test our service with people affected by hearing loss. And Dementia Friends trained us to make sure we offer the best support to people affected by dementia.

TV Highlights

Intergalactic Series 1 Episode 1

Sky 1

30th April 2:00AM

Audio Description & Subtitles

New & Exclusive. In the outskirts of outer space, a fearless young cop and galactic pilot finds her life change forever when accused of treason. Sky original drama.

Audio Description by Kenneth Blair

An American Pickle

Sky Cinema Premiere

30th April 8:00AM
Audio Description & Subtitles

Preserved in brine for a century, an Orthodox Jewish factory worker wakes up and tries to find his great-grandson. Comedy drama starring Seth Rogen. (2020) (85 mins)

Audio Description by Tacye Lynette

The Good Doctor Series 1-3

Subtitles

Freddie Highmore stars in a top-drawer medical drama as an autistic surgeon facing the challenge of defying his colleagues' expectations at a prestigious hospital's surgery unit.

Available until 30/09/21

Sky Go Chromebook

Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.

This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…

Fixes to try

The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.

Save up to $100 on Laptop

Take good advantage of this link to get a great discount instantly when placing an order at BestBuy.

Method 1: Close the Cisco VideoGuard Monitor process

Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.

a) If you are on Windows:

1. Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
2. Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:

1. On your desktop, click Go, then click Utilities.
2. Double click Activity Monitor.
3. Click CiscoVideoGuardMonitor, then click the quit button.

Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.

Method 2: Temporarily disable your firewall

It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)

If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.

*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.

Method 3: Completely reinstall your Sky Go app

When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.

a) If you’re using Windows

1. Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
2. Under View by, click Large icons.
3. Click Programs and Features.
4. Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
5. Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
6. Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
7. Go to Local > Cisco and delete the VideoGuard folder.
8. Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
9. Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
10. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

b) If you’re on Mac

1. On your desktop, click Go and click Applications.

2. Remove the Sky Go app.
   

3. Go back to your desktop, then click Go and click Go to Folder.
4. Type “~/library” and click Go.
5. Go to Cisco, then remove the VideoGuardPlayer folder.
6. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

Sky Go Ch Live

Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.

Sky Go Ch 4

You may also want to read…